Before service activation or pickup assignment
Full refund is generally available.
After eSIM installation or payment setup delivery
Refunds may be partial based on unused service value where applicable.
Airport pickup no-show
May be non-refundable when driver dispatch and waiting service have already been committed.
Flight delays
A reasonable waiting window is typically included when updates are shared in advance; extended waiting or re-dispatch can require additional fees.
How to request review
Contact us on WhatsApp with your order reference. We review each case and confirm next steps in writing.